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From first click to repeat order.
Full-funnel marketing for ecommerce brands, wherever they sell. Strategy, website, SEO, content, social, influencers and paid media, run as one connected system.
Attract
SEO, content, social, creators and paid ads bring the right shoppers to your store.
Convert
Store fixes, better product pages and retargeting turn visits into orders.
Retain
Email, WhatsApp, reviews and loyalty bring customers back for more.
Every channel is tracked back to revenue, so budget moves to what sells.
Why brands work with us
Most agencies sell you a channel. We run the whole path to purchase, and judge it the way you do: by orders, margin and repeat customers.
Commercial first
Our team comes from commercial finance and pricing. Every recommendation is tied to revenue and margin, not likes.
Tracking before spend
We set up pixels, GA4 and ecommerce events before any ad budget goes live, so every order is attributed.
One team, whole funnel
Content, ads, SEO and your store are planned together. No hand-offs between separate agencies.
You see everything
A live dashboard, a monthly review call and a quarterly plan. Ad spend is paid straight to the platforms, in your name.
AI-enabled delivery
We use AI to produce and test more creative, and to draft chat replies in minutes rather than hours. A person reviews everything before it reaches your customers.
Backed by 20 years of industry experience.
What we do
Take the full system or start with what you need most. Tap any service to see what’s included.
Strategy and tracking
A clear plan and reliable data before any budget is spent
Strategy and tracking
A clear plan and reliable data before any budget is spent
- Market and competitor research
- Customer personas and segments
- Funnel and channel plan
- Meta pixel, GA4 and ecommerce event tracking
- KPI targets and a 90-day roadmap
Website and conversion
More orders from the traffic you already have
Website and conversion
More orders from the traffic you already have
- Store audit: UX, navigation and checkout
- Product page layout, copy and reviews
- Bundles, upsells and free-shipping thresholds
- Speed and mobile performance
- Payment options, delivery and returns clarity
- A/B tests on headlines, offers and layouts
SEO
Get found by shoppers already searching for what you sell
SEO
Get found by shoppers already searching for what you sell
- Technical audit, site speed and Core Web Vitals
- Product schema for rich results
- Keyword map for every product and collection
- Titles, meta descriptions and headings
- Buying guides, gift guides and comparison articles
- A monthly content plan from keyword research
Content and creative
Words and visuals that sell the product before the click
Content and creative
Words and visuals that sell the product before the click
- Product descriptions
- Posts, carousels, Reels and Stories
- Static, carousel and video ads built for testing
- Email and WhatsApp templates
- Blog and SEO articles
- Brand storytelling series
Social and community
Channels run day to day, with conversations turned into orders
Social and community
Channels run day to day, with conversations turned into orders
- A monthly content calendar
- Replies to comments and DMs within agreed times
- Ready answers on product, price and delivery
- Lead capture and order handling in DMs and WhatsApp
- Customer content reposted with permission
- How it flows: message arrives, we reply, qualify the lead and close the order in chat.
Influencers and creators
Creators your customers trust, tracked to the sale
Influencers and creators
Creators your customers trust, tracked to the sale
- Creators found and vetted for your audience
- Product seeding with clear briefs and contracts
- Unboxings and reviews, licensed for your use
- Discount codes and tracking per creator
Paid media
Meta, Google and TikTok ads, optimised every week
Paid media
Meta, Google and TikTok ads, optimised every week
- Meta: catalogue ads, lookalikes and retargeting
- Google: Search, Shopping and Performance Max
- Product feed setup and optimisation
- TikTok: Spark Ads and short-form video
- Retargeting of visitors and cart abandoners
- Weekly budget shifts towards what sells
What we make
Content for every stage of the funnel, from the first scroll to the order confirmation.
Social contentPosts, carousels and Reels
Ad creativeStory, feed and video ads
Chat commerceDMs and WhatsApp to order
Illustrative samples. Ask us for examples in your category.
Not sure where to start?
Chat on WhatsAppLaunches and seasonal campaigns
Every launch runs in three phases, so interest builds before day one and keeps selling after it.
Tease
1 to 2 weeks before
- Countdown Stories
- Sneak-peek Reels
- Notify-me sign-ups
Reveal
Launch week
- Hero launch content
- Creator unboxings go live
- Ads, email and WhatsApp
Sustain
After launch
- Reviews and customer content
- Retargeting warm audiences
- How-to and styling content
Planned around the moments that matter in your markets
Valentine’s DayMother’s DayRamadan and EidDiwaliBlack FridaySingles’ DayChristmas and year-end gifting
Plus giveaways, limited editions and sample promotions.
Your first 90 days
A clear sequence, so you know what’s happening and what it’s for.
1
Set up
Weeks 1 to 2
- Store and channel audit
- Tracking installed and tested
- Personas, KPIs and plan agreed
2
Fix and launch
Weeks 3 to 6
- Quick wins on the store
- Content calendar goes live
- First ad campaigns running
3
Test and scale
Weeks 7 to 12
- A/B tests on pages and offers
- Creators and seeding begin
- Budget moved to what sells
Reporting you can follow
Traffic, conversion, cost per order, ROAS, repeat purchase rate and lifetime value.
- Live dashboard
- Revenue, orders and ROAS in one view
- Monthly
- Performance report and review call
- Quarterly
- Strategy review and next-quarter plan
Packages
Monthly retainers covering management and content. Ad spend is separate and paid directly to the platforms.
Starter
For new stores getting the basics right
- Tracking
- Pixel and GA4 setup
- Website
- Store audit and quick fixes
- SEO
- On-page fixes
- Social content
- About 12 posts and Reels
- Paid media
- Meta ads
- Influencers
- Not included
- Reporting
- Monthly
Recommended
Growth
For brands ready to scale across channels
- Tracking
- Full ecommerce tracking
- Website
- Audit plus monthly improvements
- SEO
- On-page plus 2 articles a month
- Social content
- About 20 posts and Reels
- Paid media
- Meta and Google ads
- Influencers
- Limited seeding
- Reporting
- Monthly, with review call
Premium
For established brands wanting the full system
- Tracking
- Attribution and live dashboard
- Website
- Ongoing CRO and A/B testing
- SEO
- Full SEO plus 4 articles a month
- Social content
- 30+ posts and Reels
- Paid media
- Meta, Google and TikTok ads
- Influencers
- Full creator programme
- Reporting
- Monthly and quarterly reviews
Add-ons
- Launch campaign packages
- Store build or redesign
- Photo and video shoots
- Marketplace listings
- Loyalty and referral programme setup
- Extra platforms
Good to know
- You own your ad accounts, data and content
- Ad spend goes straight to the platforms, never through us
- Store builds are quoted as one-off projects
- Shoots are quoted at cost, arranged near you
- We agree scope and deliverables in writing up front
Ready to turn clicks into repeat orders?
Tell us about your brand and goals. We’ll come back with a recommended package and a 90-day plan.
Or email hello@brookesdigital.com